Refund Policy

Welcome to Heavenly Nikah!

At Heavenly Nikah, we are dedicated to helping you find your perfect life partner. We understand that there may be situations where you need to seek a refund, and we strive to make the process as smooth as possible. Please review our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility

• Membership Fees: Membership fees are generally non-refundable once paid. However, refunds may be considered in exceptional circumstances at our discretion.

• Service Fees: Service fees, including premium services and add-ons, are non-refundable once the service has been provided, unless otherwise specified in this policy or required by applicable law.

• Technical Issues: If you experience technical issues that prevent you from using our services, please contact our customer support team. If we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund of the affected services.

2. Refund Process

To request a refund, please contact our customer support team with your refund request and a brief explanation of the reason for the refund. We will review your request and may require additional information to process your refund.

If your refund request is approved, we will process the refund within [number of days] days to the original payment method used for the transaction. Please note that refunds may take additional time to reflect in your account depending on your payment provider.

3. Refund Exceptions

• Change of Mind: Refunds will not be provided for change of mind or personal reasons.

• Inappropriate Behavior: Refunds will not be provided if your account is suspended or terminated due to violation of our terms of service, including but not limited to inappropriate behavior, fraud, or misuse of our platform.

• Third-party Services: If you have purchased services through a third-party provider, please contact the provider directly for refund inquiries as our refund policy may not apply to third-party transactions.

4. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [contact email/phone number]. Our team is available to assist you with any inquiries you may have regarding refunds or any other aspect of our services.

Thank you for choosing Heavenly Nikah for your matrimonial needs. We appreciate your trust and look forward to helping you find your perfect match!